Activities Guidelines and Rubric

 IT 261 Learning Activities Guidelines and Rubric

All learning activities are designed to allow you to apply the ITSM topics learned to realistic situations. Detailed instructions for each learning activity are listed in each respective module. General summaries of activities follow:

Learning Activity 1 (Module Two): Short Paper: Service-Level Agreement Review The first learning activity allows you to apply knowledge gained regarding IT service-level agreements. You will review a sample IT SLA document and write a 1– 2-page paper in response to guiding questions.  

Learning Activity 2 (Module Three): ITSM Metrics Program The second learning activity allows you to use your learned knowledge of ITSM metrics to create your own design. Be sure to review the complete set of instructions in the Learning Activity 2 document. 

Learning Activity 3 (Module Four): Short Paper: Process Assessment The third learning activity allows you to select a business process with which you are familiar to assess. You will write a 1- to 2-page paper in response to guiding questions. 

Learning Activity 4 (Module Six): Process Map or Quality Analysis The fourth learning activity allows you to apply knowledge gained regarding IT process mapping. You will create a process map or quality analysis according to specified guidelines. 

Rubric

Guidelines for Submission: Learning activity assignments must follow these formatting guidelines: double spacing, 12-point Times New Roman font, one-inch margins, and discipline-appropriate citations.  

 

Critical Elements	Exemplary (100%)	Proficient (85%)	Needs Improvement (55%)	Not Evident (0%)	Value
Main Elements	Includes all of the main elements and requirements of the activity	Includes most of the main elements and requirements of the activity	Includes some of the main elements and requirements of the activity	Does not include any of the main elements and requirements of the activity	45
Inquiry and Analysis	Provides thorough and in-depth responses that demonstrate complete understanding of relevant ITSM concepts	Provides responses that demonstrate some understanding of relevant ITSM concepts	Provides responses that demonstrate minimal understanding of relevant ITSM concepts	Does not provide responses that demonstrate understanding of relevant ITSM concepts	45
Writing (Mechanics/Citations)	No errors related to specified organization, spelling, grammar, style, and citations when appropriate	Minor errors related to specified organization, spelling, grammar, style, and citations when appropriate	Some errors related to specified organization, spelling, grammar, style, and citations when appropriate	Major errors related to specified organization, spelling, grammar, style, and citations when appropriate	10
				Earned Total	100%